PRIVACY POLICY
Privacy Policy
Last Updated: 12 October 2026
At Oriva Journeys, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, share, store and protect your information when you visit our website, contact us or use our travel services.
1. Who We Are
The company responsible for processing your personal data is:
ORIVA JOURNEYS COMPANY LIMITED
ORIVA JOURNEYS CO., LTD
Registered Address:
NO11-LK37, Khu đất dịch vụ LK16, LK17, LK18a, LK18b, Duong Noi Ward, Hanoi, Vietnam
Tax Code: 0111529261
Phone: +84 867 388 900
Email: bd@orivajourneys.com
2. Information We Collect
When you make an enquiry or booking, we may collect information such as:
- Full name
- Email address
- Phone number
- Nationality
- Travel dates
- Number of travellers
- Travel preferences
- Passport details
- Date of birth where required
- Rooming arrangements
- Emergency or travel-related contact information
If a travel agent or authorised representative contacts or books with us on your behalf, we may receive relevant information from them.
For billing and payment purposes, we may also collect information required to issue invoices and administer payments. When card payments are processed through an external payment provider, Oriva Journeys does not have access to your full card details.
3. Sensitive Travel Information
To arrange a safe and suitable journey, you may choose to provide information such as:
- Health or medical restrictions
- Mobility requirements
- Food allergies
- Dietary requirements
- Religious requirements relevant to travel arrangements
We only use this information where reasonably necessary to arrange your journey and may share it with relevant suppliers such as hotels, airlines, guides, restaurants or activity operators.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Prepare itineraries and quotations
- Arrange and manage travel services
- Confirm hotels, flights, cruises, transfers and activities
- Provide traveller support before, during and after your trip
- Process payments and invoices
- Meet accounting, tax and reporting requirements
- Improve our products and service quality
- Send marketing communications where you have agreed to receive them
You may unsubscribe from marketing communications at any time.
5. Who We Share Your Information With
To operate your journey, we may share relevant information with travel and service providers such as:
- Hotels
- Airlines
- Train and cruise operators
- Transport providers
- Local guides
- Restaurants
- Activity and experience providers
- Payment and financial service providers
We may also disclose information where required by law or a lawful request from an authorised authority.
We aim to share only the information reasonably necessary for the relevant service.
Because Oriva Journeys arranges travel across multiple destinations, your information may sometimes be transferred to suppliers in other countries where necessary to provide your confirmed travel services.
6. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Basic customer, contact and transaction records may be retained for up to five years after services have been provided where necessary for accounting, tax, administrative or legal purposes.
7. How We Protect Your Information & Your Rights
Oriva Journeys takes reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access is limited to people and service providers who reasonably need the information for legitimate business or operational purposes.
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Restrict certain processing
- Request deletion where appropriate
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To make a privacy-related request, contact:
8. Cookies
Our website may use cookies and similar technologies to:
- Remember preferences
- Improve website functionality
- Analyse website traffic
- Understand how visitors use the site
- Improve user experience
You can manage or disable cookies through your browser settings. Please note that some website features may not function fully if certain cookies are disabled.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology or legal requirements.
The Last Updated date at the top of this page will be revised whenever changes are made.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
ORIVA JOURNEYS COMPANY LIMITED
NO11-LK37, Khu đất dịch vụ LK16, LK17, LK18a, LK18b, Duong Noi Ward, Hanoi, Vietnam
Phone: +84 867 388 900
Email: bd@orivajourneys.com
