Terms & Conditions

Last Updated: 12 October 2026

These Terms & Conditions apply to bookings made with ORIVA JOURNEYS COMPANY LIMITED (“Oriva Journeys”, “Oriva”, “we”, “us” or “our”).

By confirming a booking and/or making any payment to Oriva Journeys, the client acknowledges and agrees to these Terms & Conditions, together with any specific terms stated in the relevant quotation, itinerary or booking confirmation.

Where a quotation or booking confirmation contains conditions that differ from these general Terms & Conditions, the specific conditions stated in that document will apply to the relevant booking or service.

1. Booking Confirmation

A booking is considered confirmed once:

• Oriva Journeys has issued a booking confirmation; and
• The required deposit or payment has been received.

All travel arrangements remain subject to availability until confirmed.

Certain services may require immediate confirmation or advance payment to the relevant supplier. These may include flights, train tickets, cruises, hotels, permits, attraction tickets, special experiences or other prepaid services.

2. Booking & Payment Terms

A deposit of 20% of the total booking value is normally required to confirm a booking with Oriva Journeys, unless otherwise stated in the quotation or booking confirmation.

The remaining balance must generally be paid in full 45–60 days before the service start date, according to the payment deadline shown in the booking confirmation.

Bookings made within this period may require full payment at the time of confirmation.

Supplier-Specific Payment Conditions

Certain services may require a higher deposit or full payment at the time of booking, including but not limited to:

• Air tickets
• Train tickets
• Cruises
• Hotels
• Special experiences
• Other services subject to supplier-specific conditions

Any applicable special payment conditions will be advised before confirmation whenever relevant.

Late Payment

All payments must be received by the specified due date.

If payment is not received on time, Oriva Journeys reserves the right to:

• Suspend further arrangements;
• Withhold the delivery of services; or
• Cancel the booking.

Where a booking is suspended or cancelled because payment has not been received, applicable cancellation charges and any non-refundable costs already incurred may apply.

The client will also be responsible for reasonable additional costs arising directly from delayed payment, where applicable, including:

• Supplier price increases
• Penalties
• Exchange-rate adjustments
• Additional service-related charges

Oriva Journeys may make advance payments to hotels, airlines, transport providers, cruise operators, activity providers and other third-party suppliers to secure requested services. Some of these payments may be non-refundable or subject to supplier-specific cancellation conditions.

3. Prices & Supplier Conditions

Prices are based on the services, travel dates and arrangements stated in the confirmed quotation or itinerary.

Travel services are often provided by independent third-party suppliers and may be subject to their own:

• Payment conditions
• Cancellation policies
• Amendment rules
• Availability
• Operational requirements

Where a supplier applies conditions that are more restrictive than Oriva Journeys’ standard terms, the supplier-specific conditions will apply to the affected service.

Where applicable, these conditions will be communicated during the quotation or booking process.

4. Cancellation by the Client

All cancellation requests must be submitted to Oriva Journeys in writing.

The effective cancellation date will be the date on which Oriva Journeys receives the written cancellation request.

Unless otherwise stated in the quotation or booking confirmation, the following cancellation charges apply:

Cancellation charges are calculated based on the total confirmed booking value.

5. Non-Refundable & Prepaid Services

In addition to the standard cancellation charges above, any non-refundable or non-recoverable costs already incurred by Oriva Journeys may also apply where they exceed the standard cancellation amount.

These may include, but are not limited to:

• Air tickets
• Train tickets
• Cruises
• Hotel deposits
• Permits
• Attraction tickets
• Special experiences
• Other prepaid supplier services

Where a supplier imposes cancellation conditions that are stricter than Oriva Journeys’ standard policy, the supplier’s conditions will apply to that particular service.

6. Domestic Air Tickets

Once issued, domestic air tickets are non-refundable in the event of cancellation by the client, regardless of the cancellation date.

Where applicable, the non-refundable airfare may be charged in addition to the cancellation charges applying to the remaining travel arrangements, to the extent that it has not already been included in those charges.

Any costs resulting from client-requested airline changes are the responsibility of the client and remain subject to the relevant airline’s rules and availability.

These may include:

• Date changes
• Flight changes
• Name corrections
• Fare differences
• Ticket reissuance
• Other airline charges

7. No-Shows & Unused Services

No refund will normally be provided for no-shows or services voluntarily unused after the trip or service has commenced.

This may include:

• Accommodation
• Meals
• Transportation
• Flights
• Sightseeing
• Activities
• Tours
• Other confirmed arrangements

Any possible refund for a partially unused service will depend on:

• The relevant supplier’s conditions; and
• Oriva Journeys’ ability to recover the corresponding cost.

8. Changes or Cancellation Due to Circumstances Beyond Our Control

Travel arrangements may occasionally be affected by circumstances beyond Oriva Journeys’ reasonable control.

These may include, but are not limited to:

• Severe weather
• Natural disasters
• Government restrictions
• Strikes
• Transport disruption
• Closures
• Safety concerns
• Other comparable events outside our reasonable control

Where a confirmed service cannot be provided as originally arranged, Oriva Journeys will make reasonable efforts to provide a suitable alternative where possible.

Any:

• Refund;
• Travel credit;
• Replacement service; or
• Additional cost

will depend on the circumstances and the cancellation, refund and amendment conditions imposed by the relevant third-party suppliers.

Oriva Journeys cannot guarantee that all amounts paid to third-party suppliers will be recoverable in such circumstances.

9. Changes to Confirmed Services

Travel services may occasionally require operational adjustments.

Where necessary, Oriva Journeys may work with the relevant suppliers to make reasonable changes while seeking to preserve the overall character and value of the confirmed journey.

Supplier availability, weather, transport schedules and local operating conditions may affect individual services.

Where a significant change affects a confirmed booking, Oriva Journeys will communicate the available arrangements to the client as reasonably practicable.

10. Third-Party Travel Suppliers

Oriva Journeys works with hotels, airlines, cruise operators, transportation providers, guides, restaurants, activity providers and other third-party suppliers in order to deliver travel arrangements.

These suppliers operate their own services and may maintain their own terms, operational policies and cancellation conditions.

Where Oriva Journeys is required to make advance payments or accept supplier conditions in order to secure a service, those conditions may become applicable to the client’s booking.

11. Client Responsibility

Clients are responsible for:

• Providing accurate information required to arrange their booking;
• Making payments by the stated deadlines;
• Reviewing the confirmed itinerary and booking information;
• Advising Oriva Journeys promptly of any errors or requested changes; and
• Complying with conditions communicated in the quotation or booking confirmation.

Where additional costs arise directly because inaccurate information has been supplied or agreed payment obligations have not been met, those costs may be payable by the client.

12. Refunds

Where a refund is available, the amount will depend on:

• The applicable cancellation terms;
• Non-refundable services already booked or issued;
• Supplier cancellation conditions; and
• The amount Oriva Journeys is able to recover from the relevant supplier.

Refunds will therefore not necessarily equal the amount originally paid for the affected service.

13. Relationship With Quotations & Booking Confirmations

These Terms & Conditions form part of the agreement between Oriva Journeys and the client.

Individual quotations, booking confirmations or supplier conditions may contain additional terms applicable to a specific journey or service.

Where a particular service is subject to different deposit, payment, cancellation or refund conditions, those conditions will be communicated wherever applicable and will take precedence for that service.

14. Acceptance of These Terms

By:

• Confirming a booking;
• Paying a deposit;
• Making full or partial payment; or
• Authorising another person or travel agent to confirm services on your behalf,

you acknowledge that you have read and accepted these Terms & Conditions together with any applicable conditions stated in your quotation or booking confirmation.

15. Contact Us

For questions regarding a booking, payment, cancellation or these Terms & Conditions, please contact:

ORIVA JOURNEYS COMPANY LIMITED
ORIVA JOURNEYS CO., LTD

Registered Address
NO11-LK37, Khu đất dịch vụ LK16, LK17, LK18a, LK18b,
Duong Noi Ward, Hanoi, Vietnam

Tax Code
0111529261

Phone
+84 867 388 900

Email
bd@orivajourneys.com